Download Service Operations Management: Improving Service Delivery (4th Edition) PDF EPUB
Author: Author
Pages: 488
Size: 2.557,76 Kb
Publication Date: October 19,2012
Category: Customer Service
This worldwide market-leading book, targeted at both learners and practising managers, offers a comprehensive and well balanced introduction to service procedures administration.
Building on the essential principles of operations administration, the authors examine the functions decisions that managers encounter in controlling their assets and delivering services with their customers.