Download Creating Lean Dealers (Lean Action Guide) PDF EPUB
Author: David Brunt
Pages: 115
Size: 3.741,71 Kb
Publication Date: November 9,2007
Category: Small Business & Entrepreneurship
Car manufacturing offers been transformed by Lean during the last twenty years yet car dealerships have got remained virtually untouched by Lean. Today that’s changing. Dealerships tinkering with Lean have observed a doubling of throughput, increases in efficiency of 50% or even more, and returns on product sales several times the market norm. They are not ‘freak’ outcomes. They occur each and every time Lean concepts are used in a disciplined method - as was already established in sectors as varied as banking, health care and grocery retailing.
- The involvement and dedication of staff - resulting in greater job fulfillment, higher personnel retention and efficiency and better customer support. With 115 ring-bound web pages of detailed guidelines, it demonstrates how to create visible images to help take away the many barriers to the even flow of function in your dealership. This workbook may be the result of nearly ten years’research and working experience with pioneering sellers of most sizes and franchises across European countries - displays how Lean can deliver a step-switch improvement across your business in:
- ‘Customer fulfilment’ - the proper first time promptly experience for customers - resulting in greater client satisfaction, word-of- mouth suggestion and profitability. Creating Lean Sellers is a step-by-step guideline to improving dealer functions, beginning with service and repair..
.all without major expenditure in IT, staff amounts, plant, machinery or structures.
- The returns for shareholders - by progressively removing non-value-creating activity..