Managing Front Office Operations with Answer Sheet (AHLEI) (9th Edition) (AHLEI - Front Office Operations)

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Managing Front Office Procedures has an in-depth appear at administration of the front workplace and how this section interacts with other resort departments to make a memorable guest encounter. This 14-chapter reserve presents a systematic method of front office techniques by detailing the circulation of business through a resort, from the reservations procedure to check-out and accounts settlement. In addition, it examines the various components of effective front workplace management, paying particular focus on the look and evaluation of front side office operations also to human resources administration.

See also

• Uniform System of Accounts for the Lodging Industry with Answer Sheet (AHLEI) (11th Edition) (AHLEI - Hospitality Accounting / Financial Management)
• On Cooking: A Textbook of Culinary Fundamentals, 5th Edition
• E-Commerce 2015 (11th Edition)