Download Operational Support And Analysis ITIL Intermediate Capability Handbook PDF EPUB
Author: The Stationery Office
Pages: 1
Size: 2.380,85 Kb
Publication Date: November 4,2013
Category: Business Communication
Updated good ITIL 2011 editions and the Operational Support and Evaluation (OSA) syllabus, this quick-reference guide can help you since you research for the OSA module of the ITIL Intermediate Ability qualification.
Authored and quality guaranteed by itSMF UK.
Comes after the ITIL Intermediate Capacity Operational Support and Evaluation Syllabus. Beyond the test, this handbook is certainly a practical resource which you can use at work.
Endorsed by the APM Group. Companion volumes within the other Intermediate Capacity modules are also obtainable.